PRIVACY POLICY

Last Updated: January 6, 2026

Ubuntu Mascot Merch LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit ubuntumascotmerch.com (the “Site”) or make a purchase.

1. Information We Collect

Information You Provide:

• Account Information: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit card details, billing information (processed securely by Square)
• Order Information: Products purchased, order history, preferences
• Communications: Email correspondence, customer service inquiries, product reviews
• Marketing Preferences: Opt-in consent for email and SMS marketing

Information Collected Automatically:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, clicks, referral sources
• Cookies and Tracking: We use cookies, web beacons, and similar technologies (see Cookie Policy below)
• Location Data: General location based on IP address

Information from Third Parties:

• Payment verification from Square
• Shipping updates from carriers
• Analytics data from Google Analytics

2. How We Use Your Information

We use your information for the following purposes:

Order Fulfillment:

• Process and complete your orders
• Communicate order status, shipping updates, and delivery confirmation
• Handle returns, refunds, and customer service inquiries

Marketing and Communications (with your consent):

• Send promotional emails about products, sales, and special offers
• Send SMS text messages about new products and exclusive deals
• Send abandoned cart reminders
• Personalize marketing content based on your interests and purchase history

Site Improvement:

• Analyze site usage and customer behavior through Google Analytics
• Improve site functionality, user experience, and product offerings
• Conduct market research and gather feedback

Legal and Security:

• Prevent fraud and unauthorized transactions
• Comply with legal obligations and respond to legal requests
• Enforce our Terms of Service
• Protect our rights and the rights of others

3. Marketing Communications Consent

Email Marketing: You may opt in to receive promotional emails by:

• Checking the opt-in box during checkout
• Subscribing through our website newsletter signup
• Creating an account

SMS Marketing: You may opt in to receive text messages by:

• Providing your phone number and checking the SMS opt-in box at checkout
• Texting a keyword to our designated number (if applicable)

What You’re Consenting To:

• Promotional messages about products, sales, and special offers
• Abandoned cart reminders (if you opt in)
• Survey requests and feedback opportunities
• Message frequency varies; you may receive up to 2 promotional messages per week

Your Rights:

• Consent is optional and not required for purchase
• You can opt out at any time without penalty
• Opting out of marketing does not affect transactional messages (order confirmations, shipping notifications)

How to Opt Out:

• Email: Click “unsubscribe” in any marketing email or contact us at support@ubuntumascotmerch.com
• SMS: Reply “STOP” to any text message or contact us at support@ubuntumascotmerch.com
• Account Settings: Adjust your communication preferences in your account

Message and Data Rates: Standard messaging and data rates may apply based on your mobile carrier’s plan.

4. Cookie Policy

What Are Cookies: Cookies are small text files stored on your device when you visit our Site. We use cookies and similar technologies to enhance your experience.

Types of Cookies We Use:

Essential Cookies: Required for site functionality (shopping cart, checkout, login)

Analytics Cookies: Google Analytics tracks site usage, traffic sources, and user behavior to help us improve the Site

Marketing Cookies: Track your preferences and browsing behavior to personalize advertising

Preference Cookies: Remember your settings and preferences

Managing Cookies: You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout

5. How We Share Your Information

We do not sell your personal information. We share information only as described below:

Service Providers:

• Printful: Order fulfillment and shipping
• Square: Payment processing
• Klarna/Afterpay: Buy now, pay later payment options
• Email/SMS Providers: Marketing communications platforms
• Tip Top Tech Solutions: Web hosting
• Google Analytics: Site analytics and tracking
• Shipping Carriers: Delivery of your orders

Legal Requirements:

• To comply with laws, regulations, or legal processes
• To respond to government requests or court orders
• To protect our rights, property, or safety, or that of others
• To enforce our Terms of Service

Business Transfers: If we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction.

With Your Consent: We may share information for other purposes with your explicit consent.

6. Data Security

We implement reasonable security measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing through PCI-compliant providers (Square)
• Limited employee access to personal information
• Regular security assessments

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce agreements

Account Data: Retained while your account is active

Order Data: Retained for 1 years for tax, legal, and customer service purposes

Marketing Data: Retained until you opt out, plus 1 months for processing

8. Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal retention requirements)

Portability: Request your data in a portable format

Opt-Out: Unsubscribe from marketing communications (email and SMS)

Do Not Sell: We do not sell personal information

Restriction: Request that we limit how we use your information

To exercise these rights, contact us at support@ubuntumascotmerch.com. We will respond within 30 days.

9. International Users

Our Site is hosted in the United States. If you access the Site from outside the U.S., your information will be transferred to, stored, and processed in the United States.

European Users (GDPR): If you are in the European Economic Area (EEA), we process your data based on:

• Consent (marketing communications)
• Contract performance (order fulfillment)
• Legal obligations
• Legitimate interests (fraud prevention, analytics)

You have additional rights under GDPR, including the right to lodge a complaint with your supervisory authority.

Canadian Users (PIPEDA): We comply with Canada’s Personal Information Protection and Electronic Documents Act.

California Users (CCPA): California residents have specific rights under the California Consumer Privacy Act. See Section 10 below.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Know: Request disclosure of personal information collected, used, and shared in the past 12 months

Delete: Request deletion of your personal information

Opt-Out: We do not sell personal information

Non-Discrimination: We will not discriminate against you for exercising your rights

Categories of Information Collected: Identifiers, commercial information, internet activity, geolocation data

Business Purpose for Collection: Order fulfillment, marketing, analytics, fraud prevention

To submit a request, contact us at support@ubuntumascotmerch.com or 1-406-924-9563. We will verify your identity before processing requests.

11. Children’s Privacy

Our Site is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately. If you believe we have information about a child, contact us at support@ubuntumascotmerch.com.

12. Third-Party Links

Our Site may contain links to third-party websites (social media, partner sites, etc.). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on the Site

Continued use of the Site after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us:

Ubuntu Mascot Merch LLC
Great Falls, Montana
Email: support@ubuntumascotmerch.com
Phone: 1-406-924-9563